Help Center
Browse help topics below to learn how to get the most out of Hippo. Can’t find what you’re looking for? We’re happy to help.
contact@joinhippo.comGetting started
Set up your account and learn the basics of Hippo.
How do I create an account?
Account creation is available on both web and mobile. On the web, open Hippo, select “Sign up,” and register with your email address. On iOS or Android, open the Hippo app, tap “Sign up,” and choose email registration.
What can I do on Hippo?
Hippo brings shopping and community together. Browse or search for products and deals, compare available offers, and narrow results by category, brand, store, price, or other filters. Save favorites, build Product or Deal collections, and explore collections created by other users or curated by Hippo. Follow people, brands, stores, and collections to keep up with what interests you, then like or comment on what you discover. Products, deals, and collections can be shared in a Hippo conversation on both the website and mobile app. Hippo’s website also lets you copy a link or share through WhatsApp, Messenger, Facebook, X, email, and your device’s sharing menu when supported by the browser.
Help topics
- Deals, products, brands & stores: Discover products and deals, and browse the brands and stores that offer them.
- Collections & saving: Curate and organize the items you care about.
- Following & people: Connect with people and build your network.
- Sharing & chat: Send products, deals, and collections to friends.
How do I set up my profile?
After signing in, open your profile and choose Edit Profile. Add a display name, profile photo, short bio, website, and links to your social media accounts. You can also choose favorites to personalize Hippo: the website supports favorite categories, brands, and stores; the mobile app supports favorite categories and brands. These choices help Hippo show more relevant content and recommendations.
Your account & profile
Sign in, update your details, and manage your account.
How do I reset my password?
On the login screen, tap “Forgot password” and enter the email address linked to your account. We’ll send you a link to set a new password. If you don’t receive it, check your spam folder or contact us.
Can I change my email address or username?
Your @username cannot be changed. Hippo does not provide a complete self-service flow for changing the email address linked to your account. You can update your display name, profile photo, bio, and social links from your profile settings. For help with your account email address or username, email contact@joinhippo.com.
How do I delete my account?
You can delete your account from the app or the web. For full details on what gets deleted, what may be retained, and how long it takes, see our account deletion guide.
Deals, products, brands & stores
Discover products and deals, and browse the brands and stores that offer them.
How does my feed work?
Home helps you keep up with popular deals and activity across Hippo. In the web app, Hot Deals highlights popular deals, while What’s New shows recent activity from people you follow when you are signed in. In the mobile app, Home provides What’s Hot shortcuts and a What’s New activity feed. To discover more, open Products or Deals and select Explore. When recommendations are available for your account, For You suggests products or deals based on the favorite categories you selected.
How do I browse by category?
Open Categories and select a category to see matching products and deals. You can switch between the Products and Deals tabs, explore subcategories, and open any item for full details. You can also filter a catalog directly: in the web app, open Products or Deals and use the category picker above the results. In the mobile app, open Search from the Products or Deals screen, choose a category, and apply the search.
How do I find brands and stores?
Open Brands or Stores to browse all entries, search by name, or use the A–Z letters. Choose Trending or Trending Stores to see highlighted entries, and switch between grid and list views. Use Follow on a card or details page; select Following to unfollow. On a brand or store page, select the follower count to replace the product list with the people who follow it, then select the count again to return to products. In the mobile app, open Brands or Stores from the main menu; use Search to filter by name, sort by name, browse by letter, and switch between grid and list views. You must be signed in to change your follows.
How do I like or comment?
After signing in, you can like a product, deal, collection, brand, or store in two places: select the heart icon on its card while browsing, or open its details page and select the heart there. To read comments or add your own message, open the details page and select the comment icon.
How does Hippo connect a deal to a product?
Hippo groups store offers that appear to refer to the same product and shows them together on the product page so you can compare stores. A similar item can sometimes be grouped incorrectly. Read our Data Quality explanation to learn why.
Collections & saving
Curate and organize the items you care about.
What are collections?
Collections bring related products or deals together in one place. User-created collections are lists made by Hippo users to save and organize products or deals, such as wishlists, gift ideas, or items to compare. Hippo also has collections selected and organized by the Hippo team instead of an individual user. These are called curated collections. The curated type available in Hippo is Curated YouTube. Users can create Product or Deal collections, but they cannot create curated collections.
How do I create a collection and add items?
On the web, create a collection from the Collections page, from the Collections section of your profile, or by choosing “Create new collection” while adding a product or deal to a collection. In the mobile app, tap the + button on the Collections screen, or create one while adding a product or deal to a collection. Product and deal collections are separate, so the new collection matches the type of item you are saving.
Can I share a collection?
Yes. Open a collection and select Share. From Hippo’s website, you can send the collection directly in a Hippo conversation; share it through WhatsApp, Messenger, Facebook, X, or email; copy its link; or open your device’s sharing menu when your browser supports that option. In the mobile app, Share lets you send the collection to one or more people through a new or existing Hippo conversation. Copying a collection link and opening the device’s sharing menu are not available in the mobile app.
Notifications & preferences
Control what you’re notified about and how Hippo looks.
Can I turn off notifications?
Yes. Go to Settings → Preferences → Notifications to manage your notification preferences.
How do I switch to dark mode or change the language?
From Hippo’s website, open your account menu by selecting your profile picture in the upper-right corner. Under Appearance, choose Light, Dark, or System. Select Language below it to choose your preferred language. Open Settings → Preferences → Theme to choose Light, Dark, or System. Use Settings → Preferences → Language to change your language. In the mobile app, open Settings and use the Dark Mode switch or select Language in the Preferences section.
Privacy & safety
Stay in control of who can see and contact you.
How do I block or mute someone?
Open a one-to-one conversation with the person, open the conversation details or menu, and choose Block or Mute. Blocking stops direct messages from that person and removes their videos from your view. Muting keeps the conversation available but stops notifications from that person. To undo either action, open Settings → Account → Blocked users or Muted users.
How is my information used?
Our Privacy Policy explains what information Hippo collects, how it is used, and when it may be shared. Your profile and most activity, including content you post, likes, comments, followers, and following, are public by default. Direct messages are visible only to the people in the conversation. Hippo does not provide a setting to make your entire profile private.
Troubleshooting
Fix common issues and report problems.
What if product or deal information is wrong?
Prices, availability, and seller details can change, and similar products can occasionally be connected incorrectly. Check the seller's page before buying. To help us investigate, use Report inaccurate data, choose Inaccurate data, describe the expected information, and attach a screenshot if useful.
How do I report a problem?
Go to Settings → Support → Report a problem to send us a bug report directly from the app. You can also email us at contact@joinhippo.com and we’ll look into it.
Something isn’t loading. What should I do?
First, check your internet connection and make sure you’re running the latest version of the app. Closing and reopening the app, or signing out and back in, resolves most temporary issues. If the problem continues, email contact@joinhippo.com and tell us what you were doing when it happened.
Still need help? Email us or visit our contact page.
Following & people
Connect with people and build your network.
How do I follow or unfollow someone?
How do I find people to follow?