Support

Account creation is available on both web and mobile. On the web, open Hippo, select “Sign up,” and register with your email address. On iOS or Android, open the Hippo app, tap “Sign up,” and choose email registration.

After signing in, you can like a product, deal, collection, brand, or store in two places: select the heart icon on its card while browsing, or open its details page and select the heart there. To read comments or add your own message, open the details page and select the comment icon.

Collections bring related products or deals together in one place. User-created collections are lists made by Hippo users to save and organize products or deals, such as wishlists, gift ideas, or items to compare. Hippo also has collections selected and organized by the Hippo team instead of an individual user. These are called curated collections. The curated type available in Hippo is Curated YouTube. Users can create Product or Deal collections, but they cannot create curated collections.

Open a person’s profile and select Follow. To stop following them, select Following or Unfollow, depending on where you are viewing the person. You can also follow or unfollow people directly from the Followers and Following lists on your profile. These controls are not shown on your own card. On the People screen, you can follow people directly from their profile cards. You can also follow Brands and Stores from their cards or detail pages, and Collections from a collection detail page. Products and Deals cannot be followed; like them or add them to a collection instead.

Home helps you keep up with popular deals and activity across Hippo. In the web app, Hot Deals highlights popular deals, while What’s New shows recent activity from people you follow when you are signed in. In the mobile app, Home provides What’s Hot shortcuts and a What’s New activity feed. To discover more, open Products or Deals and select Explore. When recommendations are available for your account, For You suggests products or deals based on the favorite categories you selected.

Open the product or deal and select Share. From Hippo’s website, you can send it directly in a Hippo conversation; share it through WhatsApp, Messenger, Facebook, X, or email; copy its link; or open your device’s sharing menu when your browser supports that option. In the mobile app, Share lets you send the product or deal to one or more people through a new or existing Hippo conversation. Copying an item link and opening the device’s sharing menu are not available in the mobile app. You can view your Hippo conversations in Chats.

Open a one-to-one conversation with the person, open the conversation details or menu, and choose Block or Mute. Blocking stops direct messages from that person and removes their videos from your view. Muting keeps the conversation available but stops notifications from that person. To undo either action, open Settings → Account → Blocked users or Muted users.

Yes. Go to Settings → Preferences → Notifications to manage your notification preferences.

You can delete your account from the app or the web. For full details on what gets deleted, what may be retained, and how long it takes, see our account deletion guide.

Go to Settings → Support → Report a problem to send us a bug report directly from the app. You can also email us at contact@joinhippo.com and we’ll look into it.